Politique de remboursement

Return and Refund Policy

Right of withdrawal

If you are an EU consumer, you have the right to withdraw from your online purchase without giving a reason within 14 days after you, or a third party designated by you, receive the goods.

To exercise this right, use the cancellation function available on our website or send an unequivocal statement to info@frikandeal.com, including your name and order number.

After notifying us of your withdrawal, you must return the goods within 14 days to:

FRIKANDEAL B.V.
Streeperstraat 13
6371 GK Landgraaf
The Netherlands

Condition of returned products

You may inspect a product only to the extent necessary to establish its nature, characteristics and condition, as you would normally be permitted to do in a physical shop.

You are responsible for any reduction in value resulting from handling beyond what is necessary for this inspection.

Opening a booster pack, booster box, display or another sealed trading-card product and revealing its contents will normally cause a substantial reduction in its resale value. Any legally permitted deduction from the refund will be assessed individually based on the actual loss in value.

For a full refund, we therefore recommend returning trading-card products unopened, complete, undamaged and with their original factory seal intact.

The same statutory withdrawal right applies to singles and graded cards. They must be returned in the same condition in which they were received. Any deterioration, damage, swapping, removal from a holder or other unnecessary handling may result in a deduction for loss of value.

Return shipping costs

For a voluntary return under the right of withdrawal, the customer bears the direct cost of returning the goods.

We recommend using insured and trackable shipping. The customer remains responsible for the returned parcel until it reaches us.

Refunds

We will refund the purchase price and the cost of the least expensive standard delivery option offered for the original order.

Refunds will be made using the original payment method within 14 days after we receive the withdrawal notice. We may withhold reimbursement until we have received the returned goods or the customer provides proof that they have sent them back, whichever occurs first.

Additional costs resulting from choosing a more expensive delivery method are not refundable.

Damaged, defective or incorrect products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at info@frikandeal.com and include clear photographs of the product and packaging.

The 48-hour request does not limit your statutory consumer rights. For verified defective, damaged or incorrect products, we will provide an appropriate solution in accordance with applicable consumer law and cover reasonable return costs where required.